Consumer

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If you sign a residence contract, and you change your mind within seven working days of the date of the contract, you can terminate the contract without penalty. This is called the ‘cooling off’ period. If the manager or person representing the retirement village does not give you the required pre-...
Contracts
Before moving into a retirement village, you will be presented with several documents . These can be lengthy and quite daunting. It is critical you read and understand the documents – especially the contract. If you decide to enter into the contract, it will generally be legally binding for both...
Contracts
As retirement villages vary greatly in the types of accommodation and in the services provided, it is important to carefully consider how much you can afford to pay. It is essential you read the residence contract to determine exactly what fees will be payable prior to entering the village, during...
Fees and charges
There are advantages and disadvantages to living in a retirement village just as there are with any form of housing. It is important you fully understand what you are agreeing to and what the legal and financial implications are for you and your partner on entering, living in and leaving a village...
Choosing a village
To help you decide whether to sign a residence contract with a particular retirement village, you must receive (at least 10 working days before a residence contract is signed): a pre-contractual statement, that provides accurate information about a range of matters including fees and charges...
Choosing a village
It is a good idea to visit a number of different villages before deciding whether retirement village living is the best option for your circumstances and settling on the village that's right for you. When you make your visits to different villages: inspect the unit being offered, including security...
Choosing a village
A retirement village provides accommodation and sometimes other amenities and services to a person, and their partner, who is over 55 years of age and/or is retired from full-time employment. There can be confusion about the difference between village complexes classified as retirement villages,...
What is a retirement village?
The Western Australian Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided support for...
Consumer Protection Awards
The terms and conditions of entering the Consumer Protection Awards
Consumer Protection Awards
Western Australia has some of the driest climatic regions in Australia and is prone to bush fire attack, particularly around the south west regions. In the past few years there have been numerous fire events that have devastated bushland areas and destroyed or damaged properties. Building and...
Building in bush fire prone areas

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Publications

A correction to Table 41 (Appendices section) of the department's 2009-2010 Annual Report was tabled in Parliament on 17 February 2011.
Corporate
Reports
27 May 2014
Includes the final reports of the Real Estate and Business Agents Supervisory Board, Settlement Agents Supervisory Board, Land Valuers Licensing Board and Motor Vehicle Industry Board.
Corporate
Reports
27 May 2014
In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

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Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 18 May 2022), the average price of regular unleaded petrol (ULP) will increase by 28 cents per...
Consumer Protection
Media release
17 May 2022
Action threatened against those who don’t comply with fitness industry rules Most issues relate to membership cancellations and refunds 37 complaints and 111 enquiries received so far this year Consumer Protection will be cracking down on some fitness industry operators that are failing to comply with the new Code of Practice that came into effect on 1 July last year. Of most concern are issues...
Consumer Protection
Media release
17 May 2022
The floodwaters may have subsided in Eastern Australia, but consumers in Western Australia are being warned to brace for the tsunami of flood-damaged cars headed our way. With as many as 20,000 vehicles damaged in the Queensland and northern New South Wales’ flood events earlier this year, there are fears many of these compromised vehicles will be transported across to WA and sold to unsuspecting...
Consumer Protection
Media release
12 May 2022
Fake websites selling shipping containers ripping off WA consumers Almost $55,000 lost by scam victims in the past four months Others caught by a bogus container leasing investment scheme WA consumers in the market for shipping containers are being scammed by fake websites with losses for 2022 already exceeding the total for the entire year of 2021. Eight victims have reported to WA ScamNet at...
Consumer Protection
Media release
12 May 2022
Notices of completion not provided for gasfitting work at five Perth properties Notices are compulsory for safety, compliance and inspections Mr Mohammadiah was convicted of the same offence in 2012 A Rivervale licensed gas fitter has been fined $3,000 and ordered to pay $500 in costs for not lodging compulsory notices with WA’s energy safety regulator – 10 years after being convicted for the...
Building and Energy
Media release
11 May 2022
Perth tradeswoman contracted for home renovation and painting work without the required registrations Deposits over the legal limit of 6.5 per cent were taken from the home owners Mandatory contract notices were not given to home owners A Perth tradeswoman has been fined a total of $7,400 after pleading guilty to seven offences including contracting for building and painting work without the...
Building and Energy
Media release
09 May 2022
Mother’s Day is on its way, so no matter whether you’re looking for a gift online or in-store, remember that you have the same consumer rights if things go wrong. The Australian Consumer Law protects you if the gift is faulty, breaks down, doesn’t work as it should or is not what you ordered, and the trader should take steps to help fix the issue. However, refunds aren’t always an automatic right...
Consumer Protection
Media release
05 May 2022
Landlord failed to lodge seven bonds with the Bonds Administrator $1,000 fine after Consumer Protection takes prosecution action Laws designed to keep tenants’ funds safe and secure A Mt Magnet landlord has been fined $1,000 and ordered to pay costs of $1,184.50 by the Perth Magistrates Court after being convicted of failing to lodge tenancy bonds with the Bond Administrator. Ian Black , who is a...
Consumer Protection
Media release
04 May 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 4 May 2022), the average price of regular unleaded petrol (ULP) will increase by 26 cents per...
Consumer Protection
Media release
03 May 2022
North Coogee home renovation work carried out without the required registration 50 per cent deposit taken when only 6.5 per cent was allowed Consumers urged to avoid big deposits and check the builder is registered Building and Energy is encouraging consumers to check their builder is registered and to be aware of rules about deposits for home building work, following the regulator’s prosecution...
Building and Energy
Media release
03 May 2022

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